Refund & Returns Policy
We stand behind every order. Here’s what you need to know before you buy.
1. Our General Policy
Custom and made-to-order products are produced specifically for each customer. Because of this, we do not accept returns or exchanges on custom orders unless the item arrives defective or there is a production error on our part.
All sales are considered final once production begins. We encourage you to review your order details, sizing, and design proof carefully before approving your order for production.
2. What Makes an Order Eligible for a Reprint or Refund
An order may be eligible for a reprint or refund if any of the following apply:
- Production defect — wrong color, misaligned print, transfer failure, or other manufacturing error.
- Wrong item received — incorrect size, wrong design, or wrong quantity shipped.
- Damaged in transit — item arrived damaged, with supporting carrier documentation.
You must contact us within 7 days of delivery with photos of the issue in order for your claim to be considered.
3. Non-Eligible Items & Situations
The following situations are not eligible for returns, reprints, or refunds:
4. Customer-Provided Garments — Important Disclaimer
When customers provide their own shirts, hoodies, hats, or other items for printing, the following conditions apply:
- We will make every effort to produce a quality result, but we cannot guarantee adhesion, compatibility, or outcome on unknown fabric compositions.
- If a garment is damaged during the printing process, Inkburst Studios is not responsible for replacement.
- By submitting customer-provided items, the customer accepts full risk.
- We recommend customers provide extra garments as backup in case of unforeseen issues.
- We reserve the right to refuse printing on garments we deem unsuitable for our processes.
5. Order Cancellations
- Orders may be cancelled within 24 hours of placement at no charge, provided production has not yet started.
- Once production has begun, orders cannot be cancelled or refunded.
- Digital/design-only orders (mock-ups, custom artwork) are non-refundable once work has begun.
- To request a cancellation, email contact@inkburststudios.com immediately with your order number.
6. Reprints
- Approved claims (defect or error on our part) will be fulfilled as a reprint at no additional charge.
- Refunds in the original payment form are offered only when a reprint is not possible (e.g., discontinued item or a unique event date has passed).
- Reprints are processed within our standard production timeline.
- We do not offer partial refunds for partial dissatisfaction on custom orders.
7. Shipping Issues & Lost Packages
- Once an order has shipped, Inkburst Studios is not responsible for carrier delays, lost packages, or theft.
- If a package is lost, we will assist in filing a claim with the carrier but cannot guarantee replacement.
- Packages returned to us due to an incorrect address (provided by the customer) will require a re-shipping fee.
- Orders returned due to unclaimed or refused delivery are not eligible for refunds of original shipping costs.
8. Timelines for Claims & Responses
Here’s what to expect when you submit a claim:
| Step | Timeframe |
|---|---|
| Report the issue | Within 7 days of delivery |
| Our response time | 2–3 business days |
| Reprint decision | Within 5 business days of claim approval |
| Reprint production | 5–10 business days (standard timeline) |
9. Final Sale Items
- All sale, clearance, or discounted items are final sale and not eligible for returns, exchanges, or reprints unless the item is defective.
- Bundle deals and promotional orders follow the same custom-order policy outlined above.
10. Contact Us
We’re a small studio and we genuinely care about every order. If something isn’t right, reach out — we’ll do our best to make it right.